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    Interim DLO Transformation Director

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    My client, a housing association in the South West of England is looking for a highly experienced DLO consultant/Interim to carry out a critical piece of transformation work.

    The brief is to review the whole DLO enterprise, including (but not limited to);

    • ambition and purpose of the DLO, putting the customer at the centre of the offering
    • the structure - is it orientated around the customer?
    • ways of working and behaviours that reflect a distinctive performance culture
    • KPI's / metrics
    • best use of mobile technology (recently gone live on Open Housing),
    • quality of work
    • regulatory, legal, audit and best practice standards and requirements, including health & safety,
    • repairs based complaint handling
    • level of service provided to customers,

    The interim will have a significant track record of change leadership, including; reviewing current business operations, providing recommendations for future state and delivering the chosen outcome through directing cross-functional teams.

    The will have a background in service delivery in a commercial, customer-centric business. Experience in a private B2B support services organisation would be welcomed, as well as Housing association DLO experience, either directly or through 3rd party activities.

    A genuine passion for customer experience and comfort with mobile technology is essential.

    Remuneration: £650 per day
    Duration: 6-9 months
    Location: South West
    Reference: 175917/001_1549389288
    Type: Temporary
    Sector: Business & Support Services, Charity & Not-for-profit
    Discipline: Operations
    Date Added: 05 Feb 2019
    Closing Date: 05 Mar 2019

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