Interim DLO Transformation Director
My client, a housing association in the South West of England is looking for a highly experienced DLO consultant/Interim to carry out a critical piece of transformation work.
The brief is to review the whole DLO enterprise, including (but not limited to);
- ambition and purpose of the DLO, putting the customer at the centre of the offering
- the structure - is it orientated around the customer?
- ways of working and behaviours that reflect a distinctive performance culture
- KPI's / metrics
- best use of mobile technology (recently gone live on Open Housing),
- quality of work
- regulatory, legal, audit and best practice standards and requirements, including health & safety,
- repairs based complaint handling
- level of service provided to customers,
The interim will have a significant track record of change leadership, including; reviewing current business operations, providing recommendations for future state and delivering the chosen outcome through directing cross-functional teams.
The will have a background in service delivery in a commercial, customer-centric business. Experience in a private B2B support services organisation would be welcomed, as well as Housing association DLO experience, either directly or through 3rd party activities.
A genuine passion for customer experience and comfort with mobile technology is essential.
|Remuneration:||£650 per day|
|Sector:||Business & Support Services, Charity & Not-for-profit|
|Date Added:||05 Feb 2019|
|Closing Date:||05 Mar 2019|
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