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    Interim Head of Customer Experience

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    Our client, a leading travel company, is currently looking for an Interim Head of Customer Experience to lead projects associated with a business merge.

    Responsibilities:

    * Develop and implement a coherent customer experience plan in order to develop a value proposition.

    * Have a clear customer mapping by segments (product usage) in order to design the right experience focusing on what brings value to the customer at each step of his journey.

    * Execute on a number of projects to enhance the customer experience

    * Identify a set of customer data to fuel the company's vision in order to continuously innovate to improve the customer experience

    * Leverage technology to enhance the customer experience (not create it)

    The candidate:

    * Strong track-record of product development and customer service delivery

    * Forward looking thinker with the ability to plan for the long-term while being able to set-up delivery on the short term

    * Understanding of the brand and how this translates into the design of customer propositions

    * Strong analytical skills to identify, analyse and action customer feedback

    * Has strong commercial acumen, with the ability to translate strategy to tangible customer outcomes and demonstrate the financial value for the business

    * Experienced in overseeing broad responsibilities in customer experience or change management projects from design through to implementation

    * Able to effectively build cross functional relationships in a complex multicultural environment as well as with external partners/suppliers

    If you would like to apply for this role please register your interest and attach your CV.

    Remuneration: Up to £800 per day
    Duration: 12 months
    Location: London
    Reference: JN -012020-25308_1580297335
    Type: Contract
    Sector: Consumer & Retail
    Discipline: Marketing
    Date Added: 29 Jan 2020
    Closing Date: 26 Feb 2020
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