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    Senior Service Design Consultant

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    My client, a large social housing provider in the south east is looking for some user-centred service design consultants to carry out service design reviews on a range of property services projects, not limited to but including:

    Emergency repairs processes

    Estate inspections

    Gaining access to property for gas safety inspections.

    They are looking to drive efficiency and improve customer experience by applying user-centred service design methodologies. The organisation is a the stage where there has been demand research and customer journey mapping conducted. They are looking for service design consultants to lead 6-8 week sprints to review the data, utilise a range of methods to make solid recommendations and manage the bridge between the business stakeholders including Technology and Operations.

    It is expected that the individuals will have worked with a range of methodologies including Lean and user-centred service design. It is not essential that they have worked within a social housing setting, however a working knowledge of working in a similarly regulated sector would be useful.

    This work can be delivered flexibly and is expected to fall outside IR35

    Remuneration: circa £500 outside IR35
    Duration: 3 months
    Location: London
    Reference: JN -012022-26803_1641294345
    Type: Temporary
    Sector: Charity & Not-for-profit
    Discipline: Project and Programme Management
    Date Added: 04 Jan 2022
    Closing Date: 01 Feb 2022

    21 Apr 2020

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