Saved Assignments


    Service Review Consultants - CCTV and Assistive Technology

    Save this assignment

    my client, a housing association in London is looking for a consultant/consultants to undertake service review work in two critical areas. It is expected that the consultants will require excellent knowledge of the products and services available in the areas in order to propose cost effective solution.

    Service Review 1:

    To review the current approach to CCTV management and oversight to determine the business requirements and best course of action to achieve compliance.

    Project objectives:

    Identify where ownership and responsibility for specific areas of the CCTV process sit:
    Inspections, maintenance and management
    Footage requests from residents/police etc

    Options appraisal to determine the best approach to resourcing and funding specific actions needed to achieve compliance now and into the future as well as options to in-source or continue outsourcing

    Agree an approach to achieving compliance for the management and oversight of CCTV. This will include looking at the information we already hold by:

    • Reviewing work already carried out by contractor
    • Desktop review to capture all the information they already have and cross reference it.

    Service Review 2:

    The organisation provides each independent Living resident with an emergency call system in their flat and in communal parts of their schemes. The systems require upgrade or replacement with an alternative as a result of impending digital switchover. This is an opportunity to rethink how they provide this element of support to residents.

    Project objectives:

    To outline alternative options for systems which will manage the risk of digital switchover and deliver a great service to residents in the most efficient way.


    • Define problem statement with data
    • Map out and cost existing provision. Develop system to monitor and track existing provision.
    • Review best practice in sector
    • Options for delivering the service - what's the offer and what is the benefit and cost associated with the offer.
    • Create interim plan to ensure existing offer is delivered while longer term solutions are found. New emergency response centre is digital, and we are analogue. Immediate solution required - outline risks and identify actions with cost and timescale.

    It is not expected that the same individual conducts both service reviews unless they possess knowledge of the two areas

    Remuneration: circa £550 outside IR35
    Duration: 2-3 months
    Location: London
    Reference: JN -012022-26813_1641928911
    Type: Temporary
    Sector: Government, Healthcare
    Discipline: Information Technology
    Date Added: 11 Jan 2022
    Closing Date: 08 Feb 2022

    21 Apr 2020

    The coronavirus outbreak is a challenging and uncertain time for all of us. Doug Baird, CEO of New Street Group shares his thoughts and explains that we're all in this together.

    We use cookies to give you the best browsing experience. This may include storing your login information and using third party cookies to understand how you use our site. By clicking Accept, you agree to the use of cookies. See our Cookie Policy for more information.