£12M Emergency Department Redevelopment

The Challenge

The CQC inspection highlighted the configuration and size of the Trust's ED was not appropriate or adequate for providing safe and effective care for the number of patients it was now seeing. There were clear demographic, clinical and regulatory drivers for the change required.

The challenge was to develop and implement an operational and mobilisation plan for the seamless and live transfer of Emergency Department services from the pre-existing to the decant phase; and, thereafter from the decant to the newly constructed and refurbished end state.

The Trust chief executive said: “These plans represent one of the biggest improvements to come to the area a generation.


The Solution

Our interim provided high quality programme management, coordination and oversight of multiple work streams to ensure the success of the project; including:

  • Healthcare planning to resolve specific site-level challenges
  • ED patient pathway review
  • Information Management & Technology
  • Workforce planning
  • Medical and non-medical equipment
  • Materials management processes
  • Stakeholder engagement and communications
  • Physical move planning


The results

The critical success factors achieved is transferring the ED amid usual winter pressures and the resulting increase in attendances were:

  • A full emergency department continued to operate throughout the construction.
  • A high standard of patient care was maintained at all times
  • Patient safety was maintained and clinical risk minimised
  • The four-hour waiting time target was achieved during the decant

To discuss how we can help your challenges, please get in touch with Claire Carter.

Director - Health & Social Care, Housing, Local Government & Education

0207 842 5888


We use cookies to give you the best browsing experience. This may include storing your login information and using third party cookies to understand how you use our site. By clicking Accept, you agree to the use of cookies. See our Cookie Policy for more information.