Connect with us

Interim Partners is a global provider
of Interim Management Solutions.

Our events are a fantastic opportunity
not only to connect with top industry professionals, but also for us to share with you the results of our latest research.

We receive a high level of demand and
the events sell out quickly. To avoid disappointment, register your interest here.

 

8.03.18 - Should the CEO own customer experience?

The CCO role has been a key addition to many top teams over the last two years. It typically carries the brief of developing a coherent customer experience across all touch points. But can this challenging brief really be delivered by one person or one team, when the whole organisation needs mobilising and transforming around a ferociously-clear customer agenda? And surely, that should be the role of the CEO?

You can read our summary of this event here.

customer experience

Is the delegation of this vital responsibility becoming the industry norm? And, if so, is this right for customers and shareholders?

In our breakfast seminar we'll explore the typical make-up of CCO roles, and the kind of mindset needed to help Board teams re-align around this new breed of customer-centred thinking.

About the speaker

David Walmsley has held various senior customer-centric roles in his career, with an emphasis on digital marketing, omni-channel trading and online platform development.

He has developed customer propositions for House of Fraser as Chief Customer Officer, at Marks & Spencer as Digital Director, and at Dixons Carphone as Director of eCommerce.

Whilst David has been accountable for customer strategy and execution in some of the UK’s biggest retailers, he has not owned this responsibility under the Chief Executive Officer title.

 

Agenda
08:30 - registration & welcome (coffee & pastries)
09:00 - presentation
09:30 - roundtable discussion
10:00 - wrap-up & networking

Date: 8th March 2018 

Time: 8.30-10.30am

Location: Interim Partners London office

 

If you would like to register, please email Georgia Hartley-Brewer on ghartley-brewer@interimpartners.com.

We use cookies to give you the best browsing experience. This may include storing your login information and using third party cookies to understand how you use our site. By clicking Accept, you agree to the use of cookies. See our Cookie Policy for more information.

Accept