2017
"The more I practice, the luckier I get"
14 December 2017
I liken my approach to golf to my approach at Interim Partners. Always give it 110%, each indifferent shot is an opportunity to improve, a clear goal really helps. Good etiquette really does matter. You don’t need to have the most polished technique to win but you do need a solid repeatable process and a good overall strategy.
Will the real Chief Customer Officer please stand up?
12 December 2017
The jury is still out on who owns the customer proposition. The judge, your CEO, can’t reach a verdict on how to structure his/her business to service your almost-elusive ‘customer’ (or doesn’t even know who they are)...
Where Health meets Housing
8 December 2017
The NHS is suffering; the squeeze on funding and the increasing demand on services is putting huge pressure on our hospitals. If social landlords and NHS organisations worked closer together, I am confident we would see a number of benefits...
Sophie Younger joins Education practice
28 November 2017
The Education sector is going through significant change and certain skill sets are required to navigate organisations through this process.
The operating model of the future
6 November 2017
We recently hosted a breakfast seminar on the Operating Models of the future, led by Ralph Behnke. A clear takeaway was that we are still on our own journey to understanding the journey of our customers.
UK Manufacturing - dig a little deeper
1 November 2017
The pound has certainly seen a fall from grace – ask anyone who has taken a holiday to Europe since the referendum! But, what does that mean for the UK Manufacturing?
GDPR in HR and Talent
25 October 2017
As part of our ongoing series of events with Bird & Bird, which explore legal issues around HR, we were delighted to cover the topical subject of GDPR.
Tech first, people second
27 September 2017
Sarah Stevenson discusses the importance of a customer-centric approach, with technology serving as an enabler.
GDPR: Are you doing enough to prepare?
4 August 2017
The imminent arrival of GDPR is forcing organisations across the UK to quickly get to grips with what, where and how they are using personal data. And the public sector is no exception. NHS trusts, social housing bodies, education establishments and government departments are littered with personal data.
A little less conversation, a little more action
5 June 2017
The Cranfield University 2017 National Manufacturing Debate covered leadership challenges as well as skills shortages and the future investment in the skills required for British industry to prosper.