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Dialogue

Dialogue. Thought leadership from the leaders in Interim Management.

Industry experts - both from with Interim Partners and from our wider network - offer their sector-specific knowledge and advice.

Holidays are coming...

9 November 2018

chrismas bauble

One week into November and just over two weeks until Black Friday – the fierce competition for festive first place is ON. Christmas TV ads and festive window displays are both important levers that retailers can pull to drive loyalty, footfall and ultimately shareholder delight come January.

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Mike Ashley and the future of House of Fraser

27 August 2018

house of fraser

Mike Ashley’s plans for a dilapidated House of Fraser are beginning to emerge; and with them, tongues are wagging.

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The rise of cosmeceuticals, veganism & panda palettes

18 July 2018

health-and-beauty

The beauty market in South Korea is booming, with an estimated $13.1bn of sales in 2018 according to Mintel. Facial skin care products alone make up half of the total market share and are projected to reach $7.2 billion by 2020...

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Jack of all trades, master of none

31 May 2018

tesco

Tesco’s recent announcement that it is to shut down Tesco Direct, its General Merchandise website, has made me reflect on my own experiences as an employee.

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Sainsbury's Asda - The Musical!

1 May 2018

sainsburys-asda

The CEO of Sainsbury’s cringe moment on ITV News has gone viral. Caught with his microphone turned on before his interview on the proposed merger between Sainsbury’s and Asda, Mike Coupe began singing ‘We’re In The Money’ from the musical 42nd Street. It got me thinking about other appropriate tunes to bring this front-page story to life on stage.

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Sainsbury's Asda - The Musical!

1 May 2018

sainsburys-asda

The CEO of Sainsbury’s cringe moment on ITV News has gone viral. Caught with his microphone turned on before his interview on the proposed merger between Sainsbury’s and Asda, Mike Coupe began singing ‘We’re In The Money’ from the musical 42nd Street. It got me thinking about other appropriate tunes to bring this front-page story to life on stage.

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The deep-seated sofa transformation

13 April 2018

sofa-retail

Depending on the retailer’s omni-channel maturity, families browsing new furniture from the comfort of their current sofa can now take photos of their living room, upload them to the website, and place these virtual products into their own virtual homes...

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The role of the Chief Customer Officer

16 March 2018

The CCO role has been a key addition to many top teams over the last two years. But can this challenging brief be delivered by one person or team, when the whole organisation needs transforming around a ferociously-clear customer agenda?

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Will the real Chief Customer Officer please stand up?

12 December 2017

Will the real Chief Customer Officer please stand up?

The jury is still out on who owns the customer proposition. The judge, your CEO, can’t reach a verdict on how to structure his/her business to service your almost-elusive ‘customer’ (or doesn’t even know who they are)...

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The operating model of the future

6 November 2017

The operating model of the future

We recently hosted a breakfast seminar on the Operating Models of the future, led by Ralph Behnke. A clear takeaway was that we are still on our own journey to understanding the journey of our customers.

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