Banking & Consumer Credit Sector Insight
The Interim Partners Financial Services practice works in partnership with clients to support their change agenda; understanding their strategy and the skills required to deliver the best talent on the market. All our interim executives offer instant experience and will provide a return on investment to the business. They are strategists and implementers and will hit the ground running.
Some of the key market trends in which our interims have demonstrated successful delivery of results include integration and separation, restructuring and downsizing, outsourcing programmes, creation of enterprise data warehousing and mortgage programme management.
Success stories from the desk
Interim Partners were engaged by one of the UK’s largest retail and commercial banks who were experiencing difficulties delivering a Mortgage Market Review (MMR) programme under FCA guidelines. The challenge ahead was to deliver a regulatory compliant advised mortgage salesforce into two of the banks telephone centres and its UK wide branch network.
Interim Partners sourced an interim MMR Programme Director who took control of this chronically late and underscoped regulatory programme and rapidly mobilised the programme to define and agree scope and deliverables.
The appropriate IT systems, sales and operations processes, MI governance and control changes to deliver a compliant end to end mortgage sales process were delivered. Where appropriate, sales processes were simplified to bring the banks customer experience more in line with market practice.
Within this short period the interim manager demonstrated instant knowledge and understanding of the challenges ahead, worked at pace to deliver a fully compliant solution to meet the regulators requirements and left a legacy of best practice. Due to the successful outcome the individual was retained for a separate programme within the bank.
Why choose us?
We are passionate about the sector and the work we do. We take personal accountability for ensuring our market knowledge is up to date which allows us to offer invaluable insight and outstanding quality of service. The interim managers that we build relationships with are high impact professionals that will deliver from day one.
Will the real Chief Customer Officer please stand up?
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The jury is still out on who owns the customer proposition. The judge, your CEO, can’t reach a verdict on how to structure his/her business to service your almost-elusive ‘customer’ (or doesn’t even know who they are)...